Frequently Asked QuestionsFinishing Claims Section

Documents and evidence for claiming compensation in the event of a car accident insurance (Act)

Receipt of medical expenses or medical bills from hospitals

1. Injury

1.1 Receipt of medical expenses or medical bills from hospitals

1.2 Copy of ID card or other evidence Such as alien identification House registration documents Or a copy of the passport

2. In the event of disability or loss of organs

2.1 Medical certificate or doctor’s opinion Or other evidence indicating that the sufferer is permanently disabled or has lost their organs
2.2 Copy of daily memo of the inquiry official Or other evidence indicating that it has been damaged by a car accident
2.3 Other relevant evidence (if any)

3.In case of death

3.1 Copy of identification card or other evidence Such as an alien identification card House registration documents Or a copy of the passport
3.2 A copy of the death certificate
3.3 Daily report regarding the case of the inquiry official
3.4 Evidence showing that heirs and identification documents of heirs

4.In the event that the victims or the heirs give to others to take action on their behalf

4.1 Power of attorney

5.In the case of requesting daily compensation

5.1 A medical certificate or a certificate of inpatient
5.2 Copy of identification Or other evidences of the victims in the case of delegation of authority to proceed according to (Case 4)

Documents and evidence for claiming compensation in the case of a voluntary motor insurance policy

Medical certificate

1.Injury

1.1 Medical certificate

1.2 Receipt of the hospital Or medical bills
1.3 Letter showing the status of the injured person in the event of compensation or incomes

1.4 Copy of identification
1.5 Power of attorney (ถ้ามีการมอบอำนาจ)

1.6 Other relevant evidence (ถ้ามี)

2. In the event of permanent disruption or death

2.1 Medical certificate Or the opinion of a doctor as a disabled person
2.2 A copy of the death certificate (In case of death)
2.3 Copy of identification House registration documents
2.4 Evidence showing that it is a statutory heir (In case of death)
2.5 Power of attorney (If authorized)
2.6 Other relevant evidence (if any)

3.In case of damage to the car

3.1 Car damage insurance (In case of self-repair)
3.1.1 Damage notification or incident notification
3.1.3 Repair receipt or invoice
3.1.4 Copy of identification
3.1.5 Photos showing that the car has been repaired. Or repaired by the company
3.1.6 Certificate of juristic person registration and power of attorney of the authority (In case the insured is a juristic person)
3.1.7 In the case of payback of insurance and ownership of car wreck
– Original vehicle registration manual
– Ownership transfer kit
– Car keys, remotes
– insurance
– In the event that the car has an obligation under the hire purchase contract, a letter of intent must be paid.

Substitute for the hire purchase company Or a letter of waiver of the claim of the hire company

A letter of liability, along with a copy of ID card and a copy of house registration
3.2.8 Evidence showing the victim’s status in the event of claims for lack of benefits or incomes
3.1.9 Other relevant evidence (if any)

3.3 In case of property damage

3.3.1 Damage notification
3.3.2 Proof of ownership

3.3.3 Damage assessment sheet

3.3.4 Power of attorney in case of authorization

3.3.5 Certificate of juristic person registration and power of attorney in case the injured person is a juristic person

3.3.6 In the event that the property is still subject to various obligations Must have a letter of consent or an authorization to receive money Or a waiver of superior rights

3.3.7 Deliver the damaged property in the case of having to deliver the carcass.

3.3.8 Evidence showing the victim’s status in the event of claims for lack of benefits or incomes

3.3.9 Other relevant evidence (if any)

3.4 In the case of lost car insurance

3.4.1 Damage statement

3.4.2 Original vehicle registration manual

3.4.3 Notice of stop using the car

3.4.4 Documents for the transfer of ownership including a copy of identification card and a copy of house registration
3.4.5 Hire purchase liabilities The transfer of claim documents for compensation For hire purchase companies Or a waiver letter of the hire company

3.4.6 Car key or remote

3.4.7 Original insurance policy

3.4.8 Other related documents (ถ้ามี)

Compensation payment period and method of payment

Car insurance (Motor)

A. Procedures and procedures for claiming compensation

ประกันภัยรถยนต์ (Motor)

1.In the event that the company wishes to provide repairs Bring the car with a notification receipt to contact the garage that has a contract with the company.
2.In the case of self-repair Prepare the required documents to contact the company. For car insurance, the company will pay compensation when the car repair is completed. And the company has checked the repair results

Non-car insurance (Non Motor)

The insured / the injured party has sent the complete documents and documents for consideration as requested by the company.

B. Compensation payment period

Car insurance (Motor)

When the company has received complete and correct documents The company will pay compensation within 7 days from the agreement for the liability under the car victims protection policy and within 15 days from the agreement for the voluntary car insurance policy.
Non-car insurance (Non Motor)

When the company has received complete and correct documents The company will consider the compensation within 7 days.

1.In the case of paying compensation For damages that are covered by the insurance policy, the company will issue a letter notifying the results. Consider the compensation to be signed by the insured or the beneficiary. Along with documents for claiming compensation
2. In case of refusing to pay compensation, the company will issue a letter notifying the result of the consideration to the insured or the beneficiary to sign. Ready to send back to the company.

C. Payment methods

1. Come to pick up by yourself
2. Send as a check to
3. Transfer money into the account as specified.

Grievances about claims

In the event that it is not possible to make a compensation claim, the company can file a complaint with the company grievance committee through the contact methods of the company.

In the event that the agreement cannot be settled, the company can file a complaint with the company grievance committee through the contact methods of the company and in the form of Hotel Ror. 001 and School 002.

The company will notify the result of the consideration within 30 days from the date of filing the complaint. Or the date the company receives additional documents

Company contact methods

.Photograph the nature of the incident and damage (if possible).

Company contact methods

1. Contact the company at the headquarters at 767 Bangkok-Nonthaburi Road, Bang Sue Subdistrict, Bang Sue District, Bangkok 10800 or other branches In the region

2. Contact phone number 02-911-4488 , 0-2911-4567

3. NSI Call Center. 0-2017-3333

4. Company website www.namsengins.co.th

Supporting documents Personal accident insurance

Divided into 3 cases

1.In case of withdrawing Pali treatment

1.1. Medical expenses receipt (original)
1.2. Medical certificate (original)
1.3. Copy of the ID card of the insured
1.4. Copy of police report concerning the case (In case of physical harm)
1.5. Claim notification or claims form

2.In case of permanent disability / loss of organs and eyesight

2.1. Medical certificate (original or copy) in case of multiple insurance
2.2. Treatment history
2.3. Disability certificate (if any), photo
2.4. Copy of police journal
2.5. Copy of ID card And a copy of house registration Of the insured
2.6. Claim notification form or letter of claims

3.In case of death

3.1. A copy of the Death Certificate
3.2. A copy of the post-mortem examination Or a copy of the certificate of death from the hospital
3.3. Treatment history (if any)
3.4. Copy of ID card And a copy of house registration Of the insured and beneficiary
3.5. Copy of police report concerning the case
3.6. Claim notification form or letter of claims

Supporting documents Health insurance

Medical expenses receipt (original)

Medical expenses receipt (original)

2. Medical certificate (original)

3. A copy of the ID card of the insured

4. Claim notification form or letter of claim

Supporting documents Domestic freight insurance and carrier liability insurance

Claim letter of the insured

1. Claim letter of the insured
2. Original insurance policy
3. INVOICE / Bill of lading (B / L) / Letter of Credit / Packing List / Cargo receipt( Delivery Order )
4. Letter claiming damages from the product owner In the case of the carrier’s liability insurance
5. Evidence of damage recorded when receiving the product
6. Evidence of indemnity for the product owner In the case of the carrier’s liability insurance
7. Other relevant documents as requested by the company

Supporting documents Fire insurance and property insurance and miscellaneous insurance

Claim letter of the insured

1. Claim letter of the insured
2. Copy of ID card / house registration copy Of the insured
4. Damaged photos
5. Diary of a local police officer
6. Copy of land title deed
7. Repair receipt After agreeing to the quotation
8. Other relevant documents as requested by the company